Two bedroom apartment with balcony and sea view Bibinje, Zadar A-6199-a

The room itself would be great if, as confirmed by the agent's wall, it was set up like in the sent picture. Right next to the room is the church of St. Roch, which on some days rings up to 3 times from 6 to 8 in the morning, there are regular masses and events where participants close the entrance to the room and often set up their chairs and table in the square and do not return them to their place. The owner, who is abroad, and his mother, who takes care of the rooms, are extremely uncommunicative. When I wanted to clarify the misunderstanding about the room layout, there was shouting, insults from their side, and at one point they threw me and my child out after 2 out of 6 nights. For hot water, they have 1 large boiler, which is for several rooms, in which hot water runs out if you come home last. It happened 3 evenings out of 6. The agency has mitigated the misunderstanding a little with a 10% discount, but I am also always waiting for a receipt from you for the payment of the refund of the 10% paid. When can I expect a refund confirmation??? As an agency with