FAQ

1. Make the "Simple search" / Click on the "Detailed presentation" of the selected accommodation:
   • Enter dates and number of people into the form "Calculation/Reservation" and click on "Continue" (If necessary, here you can select and book, if available, more rooms or apartments in the same property by clicking "Add more units")
   • Enter your personal data (you can also enter them by signing into Facebook/Google or as an Existing User) and click "Continue"
   • If you have any special requests, or you want to inform us that you've been recommended by someone, leave a message or a note for the agency and check the box to confirm that you agree with the terms and conditions (If you don't have any special requests, leave the message form empty so we can process your booking request much faster!)
   • Click "Continue"
   • Your reservation was received and you can pay it immediately with your credit card (Visa/Mastercard)! If you don't want to pay now or you don't want to pay with a credit card at all, you will receive an email with paying instructions within a few minutes.
2. You can click "Detailed calculation" at any moment and you'll get a detailed calculation of the price and the paying dynamics. If you need any help through the reservation process, just contact us by phone at +385 21 456 456, or click on "Contact" at the top of Homepage and fill in the form, or send as an email on info@adriatic.hr

To confirm a reservation it is required to pay the amount indicated as 'advance payment' during the reservation process – at times it's a full amount, but in most cases, one-third of the amount is paid immediately and the rest is paid directly to the host, in-person, upon arrival.

In case you've made a credit card payment during the reservation process, consider your reservation as confirmed! Your credit card will be charged right after your reservation date was confirmed as available by the host.

In case you haven't made a payment with your credit card during the reservation process, you can make a payment within 24 hours starting from the time your reservation date was confirmed as available. All the information you might need to make the payment will be sent to the e-mail address you provided while booking accommodation through our website.

Once we receive your payment and it's visible on our registered account, a Voucher will be sent to your e-mail address as a reservation confirmation with all the details about the owner included.

After the agency receives your payment, as a confirmation of reservation we will send a Voucher with all the important information to your email address.

The Voucher stands as a proof of a paid and confirmed reservation - you should print it and give it to the host upon arrival. Don't forget to ask the host to sign the statement on your copy of the Voucher that you have settled the remaining costs!

Payment can only be made in Euros:

• You can pay with a credit card (Visa/MasterCard/Maestro) during the reservation process or later by using the link you will get in the mail with payment instructions
• By bank transfer: All the information you need to make the payment will be sent to the email address you provided while making the reservation on our website

Right after your payment is confirmed, your reservation is automatically also confirmed. We will send you a Voucher immediately to your e-mail address. In the Voucher you will find the contact number of the host and other important info about the accommodation that you've booked.

It is preferable to contact the owner upon arrival. In the voucher you will get contact details of the host, accurate GPS coordinates of the accommodation and the QR Code through which you can download directions to the facility.

You can announce your time of arrival by SMS or call and ask the host any additional questions about the accommodation you consider to be important.

After you start using the booked services, the change of reservation is no longer possible. Change or cancellation of reservation may include a fee.

In case of a reservation change and depending on the time of the change, we charge a fixed administrative cost.

In case of a cancellation of reservation we also charge a cost as a percentage of the total amount, depending on the time when the cancellation occurred.

If the host is not able to provide accommodation services on the day of your arrival, it is best to contact us to find the same or better category of alternative accommodation. Please note that these situations are extremely rare.

If we are unable to find alternative accommodation, the customer will receive a 100% refund. In case the refund happens, the guest is not able to claim compensation for any additional costs incurred by the booking cancellation.

The agency is obliged to inform the guests that have confirmed their time of arrival about the change in booking or a booking cancellation immediately upon the occurrence of extraordinary circumstances and to offer an alternative solution (a new accommodation, the alternative term, refunds ...), depending on the moment in which the termination occurred. In that case, of course, there is no cancellation charge for the customer!

Total impression on your stay in the accommodation you have booked using the services of Adriatic.hr you can write using a personalized link you will receive after the expiration date of your reservation. All these reviews are visible on the web page of each specific accommodation presentation.

All credit card details are protected and can only be used for a one-time payment for the amount of your reservation as explained in our General terms and conditions of providing accommodation services.

If you search for accommodation on our website and you can not decide what you would like to book, and you feel it's best to postpone the decision for later or consult others before booking, we recommend that you register on our website to be able to use the shortlisting feature.

Since Croatia became a member of the European Union, some of our clients, such as residents of Russia or Ukraine, have to apply for a tourist or transit visa to spend the summer in, or to transit through Croatia.

All users of Adriatic.hr services who needed a visa to stay in Croatia are entitled to a refund of visa processing costs. Lear more about visa cost refund.