Privacy Policy

The personal data collected from you during the booking process or registration on our website are your name and surname, country, phone number and e-mail address. Under some special circumstances, we might ask you to provide additional information, depending on the terms and conditions of the service provider. These are exclusively information needed by the service provider in order for the service to be delivered in the best possible way.

In order to provide you with the high quality service you ordered, it is necessary that you are informed in a timely manner about all actions and activities related to that service. In doing so, we contact you by phone only if we assess that it is in your best interest that the information reaches you as soon as possible, and we send all other information related to your inquiry or booking by e-mail: payment instructions, reminders, voucher, invoice, instructions on arriving to your destination... In doing so, no promotional or marketing notifications come to your e-mail address, unless you had explicitly requested so during the registration process.

Data of the users of our booking services are shared exclusively with the service provider. In doing so, we only share the data necessary for fulfilling of the obligation originating from accommodation service providing.

If you have become our user exclusively for the purpose of using one of our services, your data will be saved for the needs of administrative / accounting processing of your booking, maximum 6 months after the end of your stay.

If you choose to pay for one of our services by credit card on our website (not mandatory), you will be asked to provide your credit card information. In case you make the payment in another way, you will be asked to provide us with the confirmation of the payment.

We use the data collected, to collect the payment and confirm the booking of your service to the service provider. Information about the credit cards you had inserted during payment process are given directly to our provider of online credit card charge services. In case you are entitled to a refund for your booking of accommodation, we must share certain information about your booking with charge service provider and the financial institution in charge of the refund. This may include the copy of your booking confirmation or IP address used for the booking. In case it becomes inevitable for discovering or preventing fraud attempts, these information may be shared with associated financial institutions.

Your credit card information are never saved, we forward them directly to our provider of online credit card charge services for further processing. The provider of online credit card charge services saves them in accordance with credit card payment regulations.

Once you choose to send your friends instructions about the usage of recommendation discount through our website, you will be asked to provide the e-mail addresses of your friends.

E-mail addresses inserted to send recommendation discount to your friends are used one time only in order to send instructions for the usage of the discount to these addresses. The same e-mail will be sent to your e-mail address. E-mail addresses of your friends are not saved anywhere and are not shared.

In case you want to leave a comment in our Guestbook, you will have to list your name, surname, and email address. Everything you insert in the comment section of the Guestbook will be published on our website. If you have chosen the anonymous mode in the Guestbook, your personal data will not be visible to the visitors of our website, and you will be contacted by email in case you have reported a problem. If you have not chosen the anonymous mode, your name and surname will be published along with your comment on our website. We retain the right to not publish inappropriate content or entries from nonexistent email addresses.

To the purpose of positioning, justification of credibility and promotion of services provided by Adriatic.hr, we want to enable access to positive and negative experiences of our guests with the Agency to other visitors. Your comments are saved for 10 years since entry date. After the expiration of this time period they are anonymized (we no longer show your name).

Everything you insert in the comment section of the accommodation you stayed at will be published on all our websites and our partners' websites. In case you have selected the anonymous mode for Accommodation rating, your personal data will not be visible on the website, only the comment will be. In case you have not selected the anonymous mode, your name and surname (provided to us during booking process) will be published along with your comment on all our websites and our partners' websites. We retain the right to not publish inappropriate content or entry from a nonexistent e-mail address.

Guests' comments are one of the constituent sales elements of online business. Guests' comments are collected in order to provide our potential guests with an insight into positive and negative characteristics of the service they might want to acquire. Accommodation ratings are saved at longest for 10 years since entry date. After the expiration of this time period they are anonymized (we no longer show your name).

In case you have given us your consent to receive notifications about our promotional activities, you will share your email address with us. In the process, we also save information about the language you used to browse through our web pages, in order to send you our newsletter in a language you understand. You may withdraw your consent at any time by unsubscribing from the recipients' list.

In order for us to inform you, from time to time, about changes in our offer, special opportunities and promotional actions, enabling you to always be on track with all novelties.

Your e-mail address is deleted at the moment you unsubscribe from our recipients list. If you have given us that same address for some other reason, it will not be deleted, but your consent for receiving promotional messages will be removed. Your e-mail address is not shared.

At the moment you register on our website, you choose to be a user of all advantages of Adriatic.hr advantage club (loyalty discount for every new booking, recommendation discount, visa cost refund, fuel cost refund, highway toll reimbursement and so on). In doing so, you will provide us with your name and surname, phone number and e-mail address, as well as a password you will later use to log in. In case you wish to do further business with us, whether by advertising your accommodation on our website or to sell our accommodation units on your website, you will be asked to provide all information necessary to compile a Contract.

Your personal data are used in order to provide you with the service you requested. E-mails you receive from us may be related to notifications about the status of your user account or the requested service. In doing so, we do not send you any promotional messages, unless you choose to receive them. In case you have chosen to be our property owner, affiliate partner or sub-agent, your data will be used to contact you in relation to cooperation agreements and contract stipulation. All further matters will be regulated by Cooperation agreement. Our registered users' data are saved for 10 years since your last access to our website or 10 years since the end of your last booking. None of the collected data will be used for purposes not listed in this document.

Tourist agency "Adriatic.hr" may disclose personal data outside of the above listed only in cases prescribed by law or judicial decision, i.e. in case a need appears to protect the rights and property of its own website, or the need to protect personal safety of the users or general public. We would like to stress that, being subject to several legal regulations, we have the obligation to save certain information in the form, on the way, and during the time period not defined by this document.